The Park Surgery

The Park Surgery

Old Tetbury Road, Cirencester, Gloucestershire, GL7 1US

NHS

Telephone: 01285 654733

Fax: 01285 641408

theparksurg.admin@nhs.net

Practice Policies

Practice Policies

Partnership with Patients

We will always try our best to help you sort out your problems and also treat you with courtesy and respect at all times. In return, we would ask that you treat all doctors and staff with the same courtesy and respect.

During your consultations you will be given the appropriate care, and no treatment will be given without your full understanding and consent. Please try to follow the advice you are given and take medications as advised.

The surgery will undertake to remind you when you are due for smears, asthma and diabetes checks and childhood and elderly care check-ups. Please would you respond to these reminders promptly so that we can save time and money by not having to contact you again.

If you are dissatisfied with the service we provide you have the right to complain. If this course of action does not resolve your problem you have the right to leave our list and register with another practice.

We also have the right to remove patients from our list. This is a rather Draconian measure that we only exercise in the case of patients who repeatedly ignore their responsibilities to us and other patients. In addition, we will immediately remove from our list any patient who is violent or seriously abusive towards any member of the practice staff.

Summary Care Record

A new Central NHS Computer System is coming soon, called the Summary Care Record (SCR). The Summary Care Record is meant to help emergency doctors and nurses help you when you contact them when the surgery is closed.

Initially, it will contain just your medications and allergies, youare under consultation for this at the moment.

Later on as the central NHS computer system develops, (known as the ‘Summary Care Record’ – SCR), other staff who work in the NHS will be able to access it along with information from hospitals, out of hours services, and specialists letters that may be added as well.

Your information will be extracted from practices such as ours and held on central NHS databases. We do not know whether you will be consulted again or not for this.

As with all new systems there are pros and cons to think about. When you speak to an emergency doctor you might overlook something that is important and if they have access to your medical record it might avoid mistakes or problems, although even then, you should be asked to give your consent each time a member of NHS Staff wishes to access your record, unless you are medically unable to do so.

On the other hand, you may have strong views about sharing your personal information and wish to keep your information at the level of this practice. Connecting for Health (CfH), the government agency responsible for the Summary Care Record have agreed with doctors’ leaders that new patients registering with this practice should be able to decide whether or not their information is uploaded to the Central NHS Computer System.

For existing patients it is different in that it is assumed you that want your record uploaded to the Central NHS Computer System unless you actively opt out.

For further information visit the Connecting for Health Website

If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery.

Download the opt out form >>>>

Publication Scheme

This Publication Scheme provides a guide to the services and practitioners who practice together within The Park Surgery medical practice, as required by the Freedom of Information Act 2000.

It is based upon the model publication scheme for general practices produced by the NHS Freedom of Information (FoI) project board and the British Medical Association.

Part 1: Introduction

This Scheme is a complete guide to the information routinely made available to the public by Drs A R Borg, J G J Tallon, L C Patterson and T D Wakeford. It is a description of the information about The Park Surgery, Cirencester and the general practitioners that work there. It will be reviewed at regular intervals and its effectiveness monitored.

Your rights to information

  • The Freedom of Information Act 2000 recognises that members of the public have the right to know how public services are organised and run, how much they cost and how the decisions are made.
  • The FoI Act obliges the General Practice to respond to requests about information that it holds, and is recorded in any format. It creates the right to access of that information. These rights are subject to some exemptions which have to be taken into consideration before deciding what information it can release.
  • In addition to accessing the information identified in this Scheme, you are entitled to request information about The Park Surgery under the NHS Openness Code 1995.
  • Under the Data Protection Act 1998 you are also entitled to access your clinical records or any other personal information held about you and you can contact the Practice Manager to do this.

How much does it cost?

Publications are all free unless otherwise stated. Where there is a charge for providing information, the cost will be calculated as set out in each class.

How do we make information available?

All information is available in hard copy form from the Practice Manager, on request.

Feedback

If you have any comments about the operation of this Scheme, or how the practice has dealt with your request for information from the Scheme, please address your comments in writing to:
The Practice Manager

Mr Richard Marshall
The Park Surgery
Old Tetbury Road
Cirencester
Gloucestershire
GL7 1US

Part 2: Classes of information

  • All information at The Park Surgery is held, retained and destroyed in accordance with prevailing NHS guidelines.
  • Our commitment to publish information excludes any information which can be legitimately withheld under the exemptions set out in the NHS Openness Code or Freedom of Information Act 2000.
  • Where the individual classes are subject to exemptions, the main reasons are the protection of commercial interests and the protection of confidential personal information under the Data
    Protection Act 1998. This applies to all classes within the Scheme.
    Information in the Scheme is grouped into 7 broad classes.

Class 1 information: Practice details

Details of the practice, organisational structure, key personnel and how we fit into the NHS as a whole.
Dr A Borg and Partners
The Park Surgery
Old Tetbury Road
Cirencester
GL7 1US

This NHS practice is part of the Gloucestershire PCT and provides services for patients living within the boundaries of the practice. It supplies services in accordance with the General Medical Services contract held with Gloucestershire PCT. A full list of the services offered are found in Class 2 information.

This practice aims to follow National and Local Best Practice guidelines, including the NICE best practice guidance and the National Service Frameworks. Some information will be withheld including personal and confidential information about individuals that is protected by the Data Protection Act 1998.

Class 2 information: The range of services that we provide under contract to the NHS

The services we offer:

  • A full range of general medical services
  • Child Health surveillance
  • Elderly Health surveillance
  • Contraceptive services
  • Minor surgery
    Well-man and well-woman appointments
  • Diabetic clinics
  • Respiratory clinics
  • Smoking cessation appointments
  • CHD clinics
  • Ante-natal clinics

Some services require information sharing with other health organisations and agencies and we have a protocol for such information sharing.

The General Practitioners in the practice have their own specific clinical interests and are qualified to act as specialists in these areas.

Class 3 information: Funding details and charging policies

Financial and funding information

The Park Surgery general practice receives money from the Gloucestershire PCT according to its contract with the Trust in exchange for services provided for patients.

There may be circumstances where material cannot be released because it is confidential, may be commercial information or the appropriate officer designated for FoI under the Act has taken the view that it may be prejudicial to the conduct of the Practice affairs.

Class 4 information: Guidance and information leaflets

Regular publications and information for the public

The following published information is freely available on request:
· Practice information brochure.
· Immunisation schedules for children.
· Immunisation schedules for travellers.
· A range of information sheets regarding specific illnesses.

All these publications are free of charge.

Class 5 information: Policies, procedures and contacts for complaints Complaints

This practice follows the NHS complaints procedure and follows a strict protocol when dealing with all complaints from the general public.

A copy of the practice complaints procedure is available on request from the Practice Manager.

Class 6 information: General policies and procedures in use within the practice Policies and procedures

· Data protection
· Prescribing
· Health & Safety
· Violence and Aggression
· Information sharing
· Child Protection
· Child Immunisation
· Recruitment & Selection
· Redundancy
· Retirement
· Equal opportunities and anti-discrimination
· Computer security
· Disciplinary and grievance
· Sickness and absence
· Controlled drugs

Class 7 information: This Publication Scheme

In this class we will publish any changes we make to the Scheme, the criteria on which our information management policies are made and a referral point for all enquiries regarding information management generally in the Practice and Trust. We will also publish any proposed changes or additions to publications already available.

This class contains an outline of how the costs for information from the Practice is calculated. In some cases it will involve costs for photocopying, printing, stationery and administration costs.

This class of information also outlines any changes we make to the Publication Scheme, for instance the creation of a new Class of information. In addition it will also outline how information is managed generally in the organisation.

Costs of information

Some information is available free of charge, but there may be a nominal charge to cover production costs if you require hardcopy of the information. Charges may vary according to how the information is made available.

For the most part we will charge only for hard copies of information or for copying information onto media (such as CD-ROM, etc.). Charges are as follows:

Website Free of charge. Charges for ISP and personal printing costs would have to be met by the individual requestor.
PCT website: www.glos.nhs.uk
If you do not have internet access, as single printout from the practice website would be available, by post, from the Practice Manager or by personal application to the practice. This service is charged at 50p/sheet + postage if required.
We are unable to provide printouts from other organisations’ websites.
e-mail information Free of charge unless otherwise specified at time of application.
Leaflets/brochures Leaflets and brochure on the services we offer are free of charge.
Other information “glossy” brochures from other agencies, CD-ROM and video material (where available) for loan will attract a charge for supply. A list of resources and the charges for supply are available from the Practice Manager on request.

Charges are reviewed regularly, usually on an annual basis.

Part 3: Useful resources

Websites:

Information Commissioner – www.infromationcommissioner.gov.uk
Lord Chancellor’s Dept – www.lcd.gov.uk
NHS FoI site – www.foi.nhs.uk

Publications:

NHS Openness code – www.doh.gov.uk/nhsexec/codemain.htm
FoI Act 2000 – www.legislation.hmso.gov.uk/acts2000/2000036.htm
Code of Practice under Section 45 FoI Act 2000 – www.lcd.gov.uk
Code of Practice under Section 46 FoI Act 2000 – www.lcd.gov.uk
Statement of Fees and Allowances payable for GMS Practitioners in England www.redbook.i12.com/rb/Docs/rb0.htm

Copyright

All material available through this Publication Scheme is subject to the General Practice’s copyright unless otherwise indicated. Unless expressly indicated to the contrary, it may be reproduced free of charge in any format or medium, provided it is done so accurately in a manner that will not mislead. Where items are re-published or copied to others, you must identify the source and acknowledge copyright status. This permit does not extend to third party material accessed through the Scheme.

For HMSO Guidance notes see www.hmso.gov

Update your details

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Order your Prescriptions

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Online Appointment Booking

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Patient Participation Group

  • Contact Us

    Contact the Patient Participation Group with your feedback, suggestion, comment or question. Please do not use this form for complaints - these should always be directed to the Practice Manager
  • Please Note

    By using this form, you will be sending information about yourself across the Internet. Whilst every effort is made to keep this information secure, you should be aware that we cannot offer any guarantees of absolute privacy. If this matter concerns you then you should use another method to notify us of your comment. Your IP address will be sent with your communication. In rare cases where abuse or criminal activity can be shown to have taken place this may be used by the authorities to trace you.

Friends & Family Test

  • We would like you to think about your recent experiences of our service.

Summary Care Record and Additional Information

  • I consent to a Summary Care Record with Additonal Information being created for use by appropriate health care professionals

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Opening Times

  • Monday
    Doors open 08:30am - 18:30pm Telephones open 08.30 - 17.30
  • Tuesday
    Doors open 08:30am - 18:30pm Telephones open 08.30 - 17.30
  • Wednesday
    Doors open 08:30am - 18:30pm Telephones open 08.30 - 17.30
  • Thursday
    Doors open 08:30am - 18:00pm Telephones open 08.30 - 17.30
  • Friday
    Doors open 08:30am - 18:30pm Telephones open 08.30 - 17.30
  • Saturday
    CLOSED
  • Sunday
    CLOSED