The Park Surgery
Old Tetbury Road, Cirencester, Gloucestershire, GL7 1US
Current time is 12:54 - Sorry, we're closed
Telephone: 01285 email@example.com
We endeavour to offer the best service possible at all times, but there may be occasions when you feel that you wish to express dissatisfaction. The purpose of this page is to explain what to do if you have a complaint about the services that the Park Surgery provides for you.
We offer an in-house procedure to deal with your concerns. The procedure does not deal with matters of legal liability or compensation, but we hope that you will use this process to give us an opportunity of reviewing and, where necessary, correcting any problems that may have arisen or mistakes that have been made.
Using the procedure does not affect your right to complain directly to the Trust if you so wish. The addresses of the Trust and the Community Health Council (who can help you with your complaint) are included in this pack.
Please note that we have a duty of confidentiality to patients and that written consent will be required from the patient if the patient directly concerned does not make the complaint.
If you wish to make a complaint please contact the Practice Manager, Ms Fiona David, in the first instance. You may do this either by telephone or by letter. She will take full details of your complaint and decide how best to undertake the appropriate investigation.
Following the investigation we will write a report recording the background to the complaint, the investigation process, the outcome and the proposed remedy (or remedies). This report will be sent to you along with an invitation to discuss the complaint and the report at a time and place acceptable to you and us. You can bring a “friend” to meet the investigator, the senior partner and the subject of the complaint (if appropriate) at this meeting.
It is our aim that the interval between receiving a complaint and producing a written report should be no more than 14 days. We hope to address your concerns fully, provide you with an explanation and discuss any action that may be taken.
At the end of this process we hope that you will feel satisfied that the matter has been fully resolved. If, however, this is not the case we can suggest ways to take it further with appropriate authorities.