The Park Surgery

The Park Surgery

Old Tetbury Road, Cirencester, Gloucestershire, GL7 1US

NHS

Telephone: 01285 654733

Fax: 01285 641408

theparksurg.admin@nhs.net

Complaints

Complaints

We endeavour to offer the best service possible at all times, but there may be occasions when you feel that you wish to express dissatisfaction. The purpose of this page is to explain what to do if you have a complaint about the services that the Park Surgery provides for you.

We offer an in-house procedure to deal with your concerns. The procedure does not deal with matters of legal liability or compensation, but we hope that you will use this process to give us an opportunity of reviewing and, where necessary, correcting any problems that may have arisen or mistakes that have been made.

Using the procedure does not affect your right to complain directly to the Primary Care Trust if you so wish. The addresses of the Trust and the Community Health Council (who can help you with your complaint) are included in this pack.

Please note that we have a duty of confidentiality to patients and that written consent will be required from the patient if the patient directly concerned does not make the complaint.

If you wish to make a complaint please contact the Practice Manager, Mr Richard Marshall, in the first instance. You may do this either by telephone or by letter. He will take full details of your complaint and decide how best to undertake the appropriate investigation.

Following the investigation we will write a report recording the background to the complaint, the investigation process, the outcome and the proposed remedy (or remedies). This report will be sent to you along with an invitation to discuss the complaint and the report at a time and place acceptable to you and us. You can bring a “friend” to meet the investigator, the senior partner and the subject of the complaint (if appropriate) at this meeting.

It is our aim that the interval between receiving a complaint and producing a written report should be no more than 14 days. We hope to address your concerns fully, provide you with an explanation and discuss any action that may be taken.

At the end of this process we hope that you will feel satisfied that the matter has been fully resolved. If, however, this is not the case we can suggest ways to take it further with appropriate authorities.

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  • Please only fill in relevant changes

Order your Prescriptions

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Online Appointment Booking

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Patient Participation Group

  • Contact Us

    Contact the Patient Participation Group with your feedback, suggestion, comment or question. Please do not use this form for complaints - these should always be directed to the Practice Manager
  • Please Note

    By using this form, you will be sending information about yourself across the Internet. Whilst every effort is made to keep this information secure, you should be aware that we cannot offer any guarantees of absolute privacy. If this matter concerns you then you should use another method to notify us of your comment. Your IP address will be sent with your communication. In rare cases where abuse or criminal activity can be shown to have taken place this may be used by the authorities to trace you.

Friends & Family Test

  • We would like you to think about your recent experiences of our service.

Summary Care Record and Additional Information

  • I consent to a Summary Care Record with Additonal Information being created for use by appropriate health care professionals

Off to University?

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Opening Times

  • Monday
    Doors open 08:30am - 18:30pm Telephones open 08.30 - 17.30
  • Tuesday
    Doors open 08:30am - 18:30pm Telephones open 08.30 - 17.30
  • Wednesday
    Doors open 08:30am - 18:30pm Telephones open 08.30 - 17.30
  • Thursday
    Doors open 08:30am - 18:00pm Telephones open 08.30 - 17.30
  • Friday
    Doors open 08:30am - 18:30pm Telephones open 08.30 - 17.30
  • Saturday
    CLOSED
  • Sunday
    CLOSED