When We Are Closed

If you require emergency GP attention when the surgery is closed please call the usual number for advice and contact details of the out-of-hours service.

There is no answer-phone facility on any of the surgery telephone lines, so it is very important that you do not attempt to leave any messages.

Alternatively you can access urgent assistance by calling NHS 111.

Call 111 if:

• You need medical help fast but it’s not a 999 emergency
• You think you need to go to A&E or need another NHS urgent care service
• You don’t know who to call or you don’t have a GP to call
• You need health information or reassurance about what to do next

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out of hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.

Out of hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery reopens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.